Privacy Policy | Terms of Service | Disclaimer
Mind & Soul Ltd
Last Updated: 24/07/2025
Privacy Policy
Information we collect
We may collect personal information when you:
- Contact us through our website forms
- Subscribe to our newsletter
- Schedule appointments
- Visit our website (through cookies and analytics)
How we use your information
- To respond to your inquiries
- To provide therapy services
- To improve our website and services
- To comply with legal obligations
Information sharing
We do not sell, trade, or share your personal information with third parties except:
- When required by law
- With your explicit consent
- To protect our rights or safety
Data security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
Cookies and analytics
Our website may use cookies and Google Analytics to improve user experience and understand website usage patterns.
Your rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of communications
Contact Information
For privacy-related questions, contact us at: [email protected]
Terms of Service
Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these Terms of Service.
No therapeutic relationship
IMPORTANT: Visiting this website, reading content, or contacting us through this website does NOT create a therapist-client relationship. The information provided is for educational purposes only and should not be considered professional therapeutic advice.
Website use
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.
Intellectual property
Original content on this website, including text, images, and design, is protected by copyright and belongs to Mind & Soul Ltd.
Limitation of liability
We are not liable for any damages arising from your use of this website or reliance on its content.
Privacy
Your use of this website is also governed by our Privacy Policy.
Modifications
We reserve the right to modify these terms at any time. Changes will be posted on this page.
Governing law
These terms are governed by the laws of England and Wales.
Professional Disclaimer
Not a substitute for professional care
The information on this website is for educational and informational purposes only. It is not intended as a substitute for professional therapy, diagnosis or treatment.
Emergency situations
If you are experiencing a mental health emergency, please contact:
- Emergency Services: 999 or 112
- Samaritans: 116 123 (free, confidential, 24/7)
- Crisis Text Line: Text SHOUT to 85258
- NHS 111: 111 (for urgent but non-emergency health concerns)
Specialised services:
- Mind Infoline: 0300 123 3393 (Mon-Fri 9am-6pm)
- Papyrus HOPELINEUK (under 35s suicide prevention): 0800 068 4141
- CALM (men's mental health): 0800 58 58 58 (5pm-midnight daily)
- Your local hospital emergency department
No therapeutic relationship
Communication through this website does not establish a therapist-client relationship. For therapy services, please contact us to schedule a formal consultation.
Confidentiality notice
Please do not include confidential or sensitive information in any communications through this website, as these communications are not secure.
Scope of practice
Services are provided in accordance with the ethical guidelines and scope of practice as defined by The British Psychological Society.
For questions about these policies, please contact Karine Flynn at [email protected]