Privacy Policy | Terms of Service | Disclaimer

Mind & Soul Ltd

Last Updated: 24/07/2025

 

Privacy Policy

Information we collect

We may collect personal information when you:

  • Contact us through our website forms
  • Subscribe to our newsletter
  • Schedule appointments
  • Visit our website (through cookies and analytics)

How we use your information

  • To respond to your inquiries
  • To provide therapy services
  • To improve our website and services
  • To comply with legal obligations

Information sharing

We do not sell, trade, or share your personal information with third parties except:

  • When required by law
  • With your explicit consent
  • To protect our rights or safety

Data security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Cookies and analytics

Our website may use cookies and Google Analytics to improve user experience and understand website usage patterns.

Your rights

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Request deletion of your data
  • Opt-out of communications

Contact Information

For privacy-related questions, contact us at: [email protected]

 

Terms of Service

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Service.

No therapeutic relationship

IMPORTANT: Visiting this website, reading content, or contacting us through this website does NOT create a therapist-client relationship. The information provided is for educational purposes only and should not be considered professional therapeutic advice.

Website use

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others.

Intellectual property

Original content on this website, including text, images, and design, is protected by copyright and belongs to Mind & Soul Ltd.

Limitation of liability

We are not liable for any damages arising from your use of this website or reliance on its content.

Privacy

Your use of this website is also governed by our Privacy Policy.

Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page.

Governing law

These terms are governed by the laws of England and Wales.

 

Professional Disclaimer

Not a substitute for professional care

The information on this website is for educational and informational purposes only. It is not intended as a substitute for professional therapy, diagnosis or treatment.

Emergency situations

If you are experiencing a mental health emergency, please contact:

  • Emergency Services: 999 or 112
  • Samaritans: 116 123 (free, confidential, 24/7)
  • Crisis Text Line: Text SHOUT to 85258
  • NHS 111: 111 (for urgent but non-emergency health concerns)

Specialised services:

  • Mind Infoline: 0300 123 3393 (Mon-Fri 9am-6pm)
  • Papyrus HOPELINEUK (under 35s suicide prevention): 0800 068 4141
  • CALM (men's mental health): 0800 58 58 58 (5pm-midnight daily)
  • Your local hospital emergency department

No therapeutic relationship

Communication through this website does not establish a therapist-client relationship. For therapy services, please contact us to schedule a formal consultation.

Confidentiality notice

Please do not include confidential or sensitive information in any communications through this website, as these communications are not secure.

Scope of practice

Services are provided in accordance with the ethical guidelines and scope of practice as defined by The British Psychological Society.

For questions about these policies, please contact Karine Flynn at [email protected]